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Whether you’re just getting started or already using RunHotel, our FAQ section covers everything you need. from bookings and pricing to payments and property management.
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Booking Engine with Website
Channel Manager
Property Management System
Dynamic Pricing
Property Type
Payment
How does the booking engine integrate with my hotel’s website?
Our booking engine comes integrated with your RunHotel build website, ensuring that you not only have an aesthetically great website, but also a functional one, providing a smooth experience to your guests that encourages more direct bookings instead of losing traffic to OTAs. comes integrated with your RunHotel build website, ensuring that you not only have an aesthetically
Can I customise the look and feel of the booking engine?
Yes, you have full control over colours, fonts, images and button styles based on the template you choose for your website.. This means the booking engine blends perfectly with your hotel’s brand identity, giving guests a consistent experience from browsing your site to finalizing their reservation.
Is the booking engine mobile-friendly for guests booking on phones?
Absolutely. More than 60% of bookings today come from mobile devices, so our engine is fully responsive. Guests can check availability, choose rooms and pay easily from their phone or tablet, without zooming or struggling to navigate.
Does it support multiple currencies?
Yes. Whether you attract domestic travellers or international guests, the booking engine supports currencies, helping you expand your reach and increase conversions from global markets.Currently supported languages include USD, GBP, INR, and EUR
Can I set up promotional codes for guest bookings?
Of course! You can create unique promo codes or discounts for loyal guests, groups or seasonal offers. This helps you market smarter and build customer loyalty. This can be done using the ‘Discounts’ feature in your admin panel.
Will I receive instant notifications when a booking is made?
Yes, both you and the guest receive instant confirmation emails. You’ll also see the booking update in your PMS dashboard in real time, so your availability stays accurate across all channels.
What OTAs (Online Travel Agencies) does the channel manager connect with?
RunHotel connects with 200+ domestic and international OTAs with major OTAs like Booking.com, Expedia, Airbnb, Agoda, MakeMyTrip and many more. New OTA integrations are added regularly, ensuring you never miss out on opportunities to reach new guests.
How often does it sync rates and availability across channels?
Our channel manager syncs in real-time, so the moment a booking is made (either direct or via OTA), availability updates instantly everywhere. This eliminates double bookings and keeps pricing consistent.
Can I stop bookings from all channels when my property is full?
Yes, your inventory gets synced in real time at all places.. This flexibility ensures you avoid overbookings and prioritise direct reservations when occupancy is high.
Does the channel manager reduce overbookings automatically?
Yes, that’s its primary purpose. Syncing inventory across all connected OTAs and your website prevents duplicate reservations and helps you manage peak demand without stress.
Can I manage different pricing for different channels?
Definitely. For example, you can offer a slightly lower rate on your website to encourage direct bookings while keeping OTA pricing consistent. It gives you the flexibility to run a smart pricing strategy without confusion.
What day-to-day operations can I manage with the PMS?
RunHotel PMS helps you handle reservations, check-ins, check-outs, housekeeping, billing, guest communication, and reporting, all in one place. It’s designed to save time, reduce manual errors and give your staff more bandwidth to focus on guest experience.
Does the PMS include housekeeping and task management tools?
Yes. You can assign cleaning tasks, update room status (clean, dirty, inspected) and track progress in real time. This reduces delays and ensures rooms are ready for arriving guests without last-minute surprises.
Can I access the PMS from multiple devices (desktop, tablet, mobile)?
Absolutely. Since RunHotel is cloud-based, you and your team can log in securely from any device. Whether you’re at the reception desk or travelling, your property is always in your pocket.
How secure is guest data stored in the PMS?
We use bank-level encryption and comply with global standards for data security. Guest details, payment information and records are safe, giving you peace of mind and building trust with your customers.
Can staff have different access permissions in the system?
Yes. You can assign roles (e.g., member, housekeeping, manager) and set permissions to ensure staff only see what they need. This keeps operations efficient and data secure.
Does it come with any invoice generation tool?
Yes, the PMS can generate invoices automatically. This means fewer manual entries, fewer mistakes and faster reconciliation.
How does the dynamic pricing feature decide room rates?
It comes with features like occupancy, demand, weekly rates, seasonality and events in your area to recommend or automatically adjust rates. The goal is to maximise revenue without overpricing or underpricing your rooms.
Can I set rules for minimum and maximum room prices?
Yes, you can define rate limits so the system never goes below your base or above a threshold that guests would find unreasonable. You’re always in control.
Does it adjust rates automatically during peak season or events?
Yes, the system adjusts the prices automatically based on the rules defined by you to manage the surges during holidays, festivals or conferences and adjusts rates accordingly. This ensures you never miss revenue opportunities.
Can I override prices manually for specific dates?
Of course. While automation saves time, you can always step in to set rates manually for special cases, VIP bookings or block-out dates.
How often are rates updated across channels?
Rates are pushed instantly to your website and all connected OTAs, ensuring there are no discrepancies or delays.
Does the system provide revenue reports of my bookings?
Yes, detailed reports can be downloaded of your bookings at any time you want.
What payment gateways are supported by RunHotel?
We integrate with trusted gateways like Stripe, Razorpay, PayPal, PhonePe and more. This ensures secure transactions and flexibility for your guests.
Can I accept payments in multiple currencies?
Yes, you can receive payments in local as well as international currencies, making it easier to attract global travellers.
Does the system support partial payments or deposits?
Yes, you can set policies for deposits, pre-payments or balance payments on arrival. This reduces no-shows and secures your revenue in advance.
Are payments automatically reconciled with guest bookings?
Yes, every payment is linked to the guest’s booking, so you don’t have to track it manually. This saves time for your staff and keeps accounts accurate.
How secure is the online payment process?
We follow PCI DSS compliance, use SSL encryption and partner with secure gateways to ensure transactions are completely safe for both you and your guests.
Can I generate invoices and receipts automatically?
Yes, invoices and receipts are auto-generated and emailed to guests, making the payment process smooth and professional.
What payment gateways are supported by RunHotel?
We integrate with trusted gateways like Stripe, Razorpay, PayPal, PhonePe and more. This ensures secure transactions and flexibility for your guests.
Can I accept payments in multiple currencies?
Yes, you can receive payments in local as well as international currencies, making it easier to attract global travellers.
Does the system support partial payments or deposits?
Yes, you can set policies for deposits, pre-payments or balance payments on arrival. This reduces no-shows and secures your revenue in advance.
Are payments automatically reconciled with guest bookings?
Yes, every payment is linked to the guest’s booking, so you don’t have to track it manually. This saves time for your staff and keeps accounts accurate.
How secure is the online payment process?
We follow PCI DSS compliance, use SSL encryption and partner with secure gateways to ensure transactions are completely safe for both you and your guests.
Can I generate invoices and receipts automatically?
Yes, invoices and receipts are auto-generated and emailed to guests, making the payment process smooth and professional.
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